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Table of Contents

1. Introduction

1.1 Overview

Student Pickup System

Welcome to AppleTree BSD

A seamless way to coordinate your child's pickup — safe, simple, and secure every single day.

The AppleTree BSD Student Pickup System is designed to streamline the process of picking up students from school. This platform ensures that only authorized individuals can collect a student, providing peace of mind for parents and school staff alike.

This tutorial will guide you through the entire pickup process step by step.

ℹī¸
This system is intended for Parents, Family Members, Nannies, and Drivers who are registered and authorized to pick up students.

1.2 Who Is This For?

👨‍👩‍👧 Parent 👨‍👩‍đŸ‘Ļ Family Member 👩 Nanny 🚗 Driver

1.3 Estimated Time

The entire pickup process takes approximately 2–3 minutes to complete from login to QR code display.

2. Getting Started

This section covers everything you need to know to use the Student Pickup System — from logging in for the first time to completing a pickup at the school gate. Follow each step in order for a smooth and successful experience.

The system is designed to be quick and easy. On average, the entire process takes 2–3 minutes to complete.

📋
Complete the following steps in order every time you perform a pickup:
2.1 Login → 2.2 Select Picker → 2.4 Select Vehicle → 2.5 Initiate Pickup
📱
Mobile App Required Make sure you have the AppleTree BSD app installed on your smartphone before getting started.
🔑
Account Needed Your account is provided by AppleTree BSD. Contact school administration if you have not received yours.

2.1 Login to Your Account

⚠ī¸
Your account will be provided by AppleTree BSD. Please ensure you have received your credentials before proceeding. Contact school administration if you have not received your account.
  1. 1
    Open the Application Launch the AppleTree BSD app on your mobile device or open website:

    https://pickup.appletreebsd.com/

  2. 2
    Enter Your Registered Phone Number Type in the phone number registered with AppleTree BSD. Make sure you use the correct number linked to your account.
  3. 3
    Tap "Send OTP" A One-Time Password (OTP) will be sent to your phone number via WhatsApp.
  4. 4
    Enter the OTP Check your WhatsApp inbox and enter the OTP code to verify your identity.
  5. 5
    Login Successful ✓ You will be redirected to the main dashboard once verification is complete.
✅
Successfully logged in! You are now ready to begin the pickup process.

2.2 Select Picker

Choose who will be physically picking up the student at the school gate.

⚠ī¸
Important: Make sure your child's data is correct before proceeding. Double-check your child's name, class, and school information displayed on the screen.
  1. 1
    Verify Your Child's Data Confirm that the student name, class, and school information shown are correct.
  2. 2
    Select Who Will Be Picking Up Choose from your list of saved contacts — Parent, Family Member, Nanny, or Driver.
  3. 3
    Confirm Selection Tap on the picker's name to select them. A checkmark will appear to confirm your selection.
✅
Picker selected successfully!

2.3 Add Custom Picker

If the person picking up your child is not in your saved contact list, you can add a new pickup person.

  1. 1
    Tap "Add New Picker" Don't see the right person? Tap the "Add New Picker" button at the bottom of the contacts list.
  2. 2
    Enter Full Name Type the complete name of the pickup person.
  3. 3
    Select Relationship Choose their relationship to your child — e.g. Grandmother, Uncle, Private Driver, Nanny.
  4. 4
    Enter Phone Number Provide their phone number for verification purposes.
  5. 5
    Upload a Photo Add a clear photo of the pickup person for easier identification by the teacher at school.
  6. 6
    Review All Details Double-check all entered information before saving.
  7. 7
    Tap "Save" The new picker will be saved and will appear in your saved contacts list for future pickups.
✅
New pickup person added successfully! They will now appear in your saved contacts list.

2.4 Select Vehicle

Select the vehicle that will be used for the pickup. You can choose from your list of registered vehicles or add a new one.

🚗
Registered Vehicle Choose from your list of previously registered vehicles for a faster process.
đŸŸĸ
Grab / Ride-Hailing Using Grab or another service? Manually enter the vehicle details provided by the driver.
  1. 1
    Choose from Your List of Registered Vehicles Tap on your saved vehicle to select it quickly.
  2. 2
    Or Add a New Vehicle Tap "Add New Vehicle" if you don't have a saved vehicle or are using a ride-hailing service.
  3. 3
    Enter License Plate Number Input the vehicle's license plate (Nopol) as shown on the driver app or vehicle.
  4. 4
    Enter Vehicle Type Specify the type — e.g. Sedan, MPV, SUV, Motorcycle.
  5. 5
    Enter Vehicle Color Add the vehicle color to help the teacher identify the correct car at pickup.
  6. 6
    Review & Confirm Double-check all vehicle details before confirming.
✅
Vehicle information saved successfully!

2.5 Initiate Pickup

Once the picker and vehicle have been confirmed, you are ready to initiate the pickup.

  1. 1
    Tap the "Pickup" Button Locate and tap the green "Pickup" button on the main screen.
  2. 2
    Select Your Estimated Arrival Time Choose how far away you are so the school can prepare your child.
Less than 5 minutes — I'm almost there!
More than 5 minutes — I'm on my way
More than 10 minutes — I'll be a while
  1. 3
    Countdown Timer Starts A countdown timer will begin automatically. The school will be notified of your arrival status.
  2. 4
    Show the QR Code to the Teacher Once you have arrived at school, display the QR code on your screen. The teacher will scan it to release your child.
📱

QR Code Verification

Show this QR code to the teacher upon arrival. The teacher will scan it to confirm the pickup and release your child safely.

✅
Pickup confirmed. Your child is on the way home!

2.6 Video Tutorials

Watch the step-by-step video tutorials below to see each feature in action. Each video corresponds to a specific section of this guide.

📹 Tutorial — Getting Started (Full Pickup Flow)

3. Edit Student

Keep your child's information accurate and up to date. This section explains how to edit your student's profile — including their name, class, and photo. Correct information helps teachers identify your child quickly and ensures a smooth pickup every time.

⚠ī¸
Always make sure your child's name and class are correct before initiating a pickup. Incorrect information may cause delays at the school gate.

3.1 How to Edit Your Child's Profile

  1. 1
    Open Your Child's ProfileFrom the main dashboard, tap on your child's name or profile card.
  2. 2
    Tap the Edit ButtonLook for the pencil or "Edit" icon near your child's name or photo.
  3. 3
    Update the InformationChange the Name, Gender, or BirthDay that need to be corrected.
  4. 4
    Update Profile Photo (Optional)Tap the photo to upload a new, clear picture of your child to help teachers identify them easily.
  5. 5
    Save Your ChangesTap "Save" to apply the updates. The new information will be visible immediately.
✅
Student profile updated successfully! Your child's information is now current.

3.2 Video Tutorials

Watch the step-by-step video tutorials below to see each feature in action. Each video corresponds to a specific section of this guide.

📹 Tutorial — Edit Your Child's Profile

4. Pickup Person Management

Manage the list of people who are authorized to pick up your child from school. You can add new contacts, update their details, or remove anyone who is no longer permitted to collect your child.

ℹī¸
Only people on your approved pickup list will be allowed to collect your child. Always keep this list accurate and up to date.

4.1 Add a Pickup Person

Add anyone who is authorized to pick up your child — such as a family member, nanny, or driver.

  1. 1
    Go to Pickup Person ListFrom the home screen, tap "Manage Pickup Persons".
  2. 2
    Tap "Add New Person" īŧ‹Tap the + button at the bottom of the list to add a new authorized person.
  3. 3
    Enter Their Full NameType the complete name of the person who will be picking up your child.
  4. 4
    Select Their RelationshipChoose their relationship to your child — e.g. Grandmother, Uncle, Private Driver, Nanny.
  5. 5
    Enter Their Phone NumberAdd a phone number so the school can contact them if needed.
  6. 6
    Upload Their PhotoAdd a clear, recent photo of the person. This helps the teacher verify their identity at the school gate.
  7. 7
    Tap "Save"The person will be added to your approved pickup list and can be selected during future pickups.
✅
New pickup person added! They will now appear in your contacts list when you initiate a pickup.

4.2 Video Tutorials (Add a Pickup Person)

Watch the step-by-step video tutorials below to see each feature in action. Each video corresponds to a specific section of this guide.

📹 Tutorial — Add a Pickup Person

4.3 Edit a Pickup Person

You can update a pickup person's name, relationship, phone number, or photo at any time.

  1. 1
    Go to Pickup Person ListFrom the home screen, tap "Manage Pickup Persons".
  2. 2
    Select the Person You Want to UpdateTap on their name from the list.
  3. 3
    Tap "Edit" ✏ī¸The edit form will open with their current details filled in.
  4. 4
    Update Their DetailsChange their name, relationship, phone number, or profile photo as needed.
  5. 5
    Tap "Save"The updated information will be applied immediately.
✅
Pickup person updated successfully!

4.4 Delete a Pickup Person

If someone is no longer authorized to pick up your child, remove them from your list right away.

  1. 1
    Go to Pickup Person ListFrom the home screen, tap "Manage Pickup Persons".
  2. 2
    Select the Person to DeleteTap on their name from the list.
  3. 3
    Tap "Delete" 🗑ī¸A confirmation message will appear — tap "Yes, Delete" to confirm.
  4. 4
    Person RemovedThey will no longer appear in your pickup list and will not be allowed to collect your child.
⚠ī¸
Deleting a pickup person is permanent. If you need them to pick up your child again in the future, you will need to add them back from scratch.

5. Vehicle Management

Having your vehicle information saved in the system helps teachers identify the right car at pickup — reducing wait times and improving security for all students. This section explains how to add, edit, or remove a vehicle from your account.

5.1 How to Edit a Registered Vehicle

  1. 1
    Go to Vehicle SectionFrom the Dashboard, tap "Vehicles" to view your registered vehicles.
  2. 2
    Select the Vehicle to EditTap on the vehicle you want to update from the list.
  3. 3
    Tap the Edit ButtonTap the pencil or "Edit" icon to open the vehicle details form.
  4. 4
    Update Vehicle DetailsEdit the license plate number, vehicle type (e.g. Avanza, Xpander), or color as needed.
  5. 5
    Save Your ChangesTap "Save" to update the vehicle. The new information will be used for all future pickups.
✅
Vehicle information updated successfully!

5.2 How to Add a New Vehicle

  1. 1
    Go to Vehicle SectionFrom the Dashboard
  2. 2
    Tap "Add New Vehicle"Tap the + or "Add New Vehicle" button at the list.
  3. 3
    Fill in Vehicle DetailsEnter the license plate number, vehicle type, and color.
  4. 4
    Save the VehicleTap "Save" — the new vehicle will now appear in your list and can be selected during pickup.

5.3 How to Remove a Vehicle

  1. 1
    Go to Vehicle SectionFrom the Dashboard, tap "Vehicles".
  2. 2
    Tap the Delete/Trash ButtonSelect the vehicle you want to remove.
  3. 3
    Confirm DeletionA confirmation prompt will appear — tap "Delete" to permanently remove the vehicle from your account.
⚠ī¸
Removing a vehicle is permanent. If you are using a ride-hailing service like Grab, you can manually enter the vehicle details each time during the pickup process instead of saving it.

6. Summary

🎉 That's it! You're all set.

Follow these steps every time you pick up your child:

2.1 Login → 2.2 Select Picker → 2.4 Select Vehicle → 2.5 Pickup & QR

Safe, simple, and secure pickups — every single day. 🎒

📞
For assistance or account-related issues, please contact AppleTree BSD Administration directly at your school.

Quick Reference

Step Action Notes
2.1 Login Enter phone number → receive OTP → verify Account provided by AppleTree BSD
2.2 Select Picker Choose saved contact or add new picker Verify child data first
2.3 Add Custom Picker Fill in name, relation, phone, photo → save Only if picker not in saved list
2.4 Select Vehicle Choose registered vehicle or add new one Grab/ride-hailing supported
2.5 Initiate Pickup Tap Pickup → select arrival time → show QR Teacher scans QR to release child
3. Edit Student Update child name, class, or photo Keep info accurate at all times
4. Pickup Person Management Add, edit, or remove authorized pickup persons Only listed contacts can collect your child
5. Vehicle Management Add, edit, or remove registered vehicles Helps school identify your car at the gate